Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
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Deposits start small and clear in minutes on e-wallet channels.
The common ones
How do I set a deposit limit?
You can choose a daily, weekly, or monthly cap on how much you deposit. Limits are set in the account settings under responsible gaming. Once saved, the cap applies from the start of the next period, and you cannot reduce the period length for 72 hours.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. Boost, FPX and GrabPay are among the channels available.
What is a turnover requirement?
If you do not meet the turnover requirement, you will not be able to withdraw any winnings from the bonus. It is the total amount you must wager before bonus funds become withdrawable. Check the bonus terms before accepting any offer.
What has to be wagered before a bonus withdraws?
Twelve times the deposit and bonus combined. Weighting differs by format — slots count fully, live dealer tables a fifth. The arcade and fishing pages describe how each plays.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists Boost, FPX and GrabPay.
Where is a withdrawal sent, and does it go back through the method I used to deposit?
Before you confirm the withdrawal, the cashier screen shows exactly one destination: the e-wallet or bank account you have added in your profile. It does not automatically return to the deposit method. You choose the payout method when you set up the withdrawal.
What This Page Covers
This page answers the questions most players ask before making a deposit or requesting a withdrawal. Each answer is short and directly addresses one concern, so you can find what you need without reading through long explanations. The topics include minimum deposits, withdrawal timing, account verification, turnover requirements, supported payment channels, what happens if a game disconnects, and how to set deposit limits. If something is missing, the next section tells you where to get help.
Getting an Answer Not Listed Here
If your question is not covered here, the quickest way to get an answer is through the live chat button at the bottom of the screen. The support team is available 24 hours a day and usually replies within a few minutes. You can also check the Help section in the lobby, which covers common account and game issues. For matters related to your account specifically, the support team will need to confirm your identity before giving details.
Arcade, Fishing, Live Casino read the same way this page does, and so does the promo.